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~person:"Robertson, Nichola"
~person:"Brady, Michael K."
~subject:"Fine-dining restaurant"
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Robertson, Nichola
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MacQuilken, Lisa
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Journal of hospitality marketing & management
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Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
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