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~person:"Robertson, Nichola"
~person:"Tsarenko, Yelena"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Beschwerdemanagement
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"I'm mad and I can't get that service failure off my mind" : coping and rumination as mediators of anger effects on customer intentions
Strizhakova, Yuliya
;
Tsarenko, Yelena
;
Ruth, Julie A.
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 414-429
Persistent link: https://www.econbiz.de/10009673023
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