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~person:"Reppel, Alexander"
~subject:"service encounters"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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