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~subject:"Viral marketing"
~subject:"United States"
~person:"Smith, Jeffery S."
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Search: subject_exact:"Consumer complaints"
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Viral marketing
United States
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Customer service
2
Kundenservice
2
USA
2
Ablauf
1
Beziehungsmarketing
1
Consumer behaviour
1
Consumer-brand identification
1
Contingency theory
1
Customer entitlement
1
Customer forgiveness
1
Konsumentenverhalten
1
Kontingenztheorie
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Process
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Relationship marketing
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Self-brand connection
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Service failure
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Structural equation model
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Smith, Jeffery S.
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Muir, Ian
4
Balaji, M. S.
3
Bradley, Graham L.
3
Mattila, Anna S.
3
Sparks, Beverley A.
3
Caillier, James Gerard
2
Carley, Kathleen M.
2
Chen, Ke
2
Choi, Beom Joon
2
Ghosh, Tathagata
2
Grégoire, Yany
2
Gunarathne, Priyanga
2
Huang, Bo
2
Hutzinger, Clemens
2
Jang, Soocheong
2
Karande, Kiran
2
Karwan, Kirk R.
2
Larivière, Bart
2
Legoux, Renaud
2
Noone, Breffni M.
2
Ozuem, Wilson
2
Paul, Justin
2
Pfeffer, Jürgen
2
Ro, Heejung
2
Rui, Huaxia
2
Salo, Jari
2
Santos, Cristiane Pizzutti dos
2
Seidmann, Abraham
2
Sharma, Piyush
2
Sreejesh, S.
2
Sénécal, Sylvain
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Wang, Edward Shih-tse
2
Weber, Karin
2
Weitzl, Wolfgang
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
2
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
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