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Journal of marketing research : JMR
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
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Journal of hospitality marketing & management
31
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
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European journal of marketing : EJM
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Journal of retailing
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of air transport management
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Journal of consumer behaviour : an international research review
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Journal of marketing
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Marketing letters : a journal of research in marketing
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SpringerLink / Bücher
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International journal of consumer studies
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Journal of marketing management : MM
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Journal of service theory and practice
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International journal of quality and service sciences
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Journal of service theory and practice : JSTP
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
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Marketing intelligence & planning
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Cogent business & management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina
;
Singh, Sunil K.
;
Singh, Jagdip
- In:
Journal of marketing research : JMR
55
(
2018
)
2
,
pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
Saved in:
2
The "response-to-failure" scale : predicting behavior following initial self-control failure
Zemack-Rugar, Yael
;
Corus, Canan
;
Brinberg, David
- In:
Journal of marketing research : JMR
49
(
2012
)
6
,
pp. 996-1014
Persistent link: https://www.econbiz.de/10009688748
Saved in:
3
Self-threat and product failure : how internal attributions of blame affect consumer complaining behavior
Dunn, Lea
;
Dahl, Darren W.
- In:
Journal of marketing research : JMR
49
(
2012
)
5
,
pp. 670-681
Persistent link: https://www.econbiz.de/10009659295
Saved in:
4
Base-rate information in consumer attributions of product-harm crises
Lei, Jing
;
Dawar, Niraj
;
Gürhan-Canli, Zeynep
- In:
Journal of marketing research : JMR
49
(
2012
)
3
,
pp. 336-348
Persistent link: https://www.econbiz.de/10009563656
Saved in:
5
Defensive marketing strategy by customer complaint management : a theoret. analysis
Fornell, Claes
- In:
Journal of marketing research : JMR
24
(
1987
)
4
,
pp. 337-346
Persistent link: https://www.econbiz.de/10001036476
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