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subject:"Relationship marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Relationship marketing
Beschwerdemanagement
14
Complaint management
14
Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
5
Customer service
5
Kundenservice
5
Service recovery
3
Gerechtigkeit
2
Justice
2
Online retailing
2
Online-Handel
2
Selbstbedienung
2
Self-service
2
Service failure
2
Australia
1
Australien
1
Betrayal
1
Charitable organization
1
Cultural identity
1
Cultural orientation
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Emotion
1
Ethiopia
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Garantie
1
Gastgewerbe
1
Gastronomie
1
Gemeinnützige Organisation
1
Gender
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Geschlecht
1
Großbritannien
1
Hospitality industry
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English
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Larivière, Bart
2
Van Vaerenbergh, Yves
2
Cheng, Yu-chi
1
Chih, Wen-hai
1
De Keyser, Arne
1
Gruber, Thorsten
1
Hsu, Li-chun
1
Szmigin, Isabelle
1
Tsai, Chia-ching
1
Vermeir, Iris
1
Voss, Roediger
1
Wang, Kai-yu
1
Yang, Yung-kai
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Managing service quality : MSQ ; an international journal
Journal of business research : JBR
38
Journal of retailing and consumer services
26
International journal of hospitality management
25
The journal of services marketing
19
The service industries journal
14
Journal of hospitality marketing & management
13
International journal of contemporary hospitality management
11
Journal of service research : JSR
11
Service business
10
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
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ECONIS (ZBW)
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1
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
2
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
3
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
4
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
5
Handling customer complaints effectively : a comparison of the value maps of female and male complainants
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 636-656
Persistent link: https://www.econbiz.de/10009525054
Saved in:
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