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person:"Collart, Alba J."
~person:"Mattila, Anna S."
~isPartOf:"Journal of service research"
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Collart, Alba J.
Mattila, Anna S.
Lemon, Katherine N.
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Journal of service research
International journal of hospitality management
25
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The journal of services marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Cornell hospitality quarterly : CQ
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
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Journal of service management
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The Cornell hospitality quarterly
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Journal of agricultural and applied economics : JAEE
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Journal of retailing and consumer services
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Services marketing quarterly
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2010 Annual Meeting, February 6-9, 2010, Orlando, Florida
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2011 Annual Meeting, February 5-8, 2011, Corpus Christi, Texas
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European journal of marketing
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Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
2
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
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