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~person:"Bani-Melhem, Shaker"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Coping strategy"
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Kundenzufriedenheit
Arbeitsverhalten
5
Coping strategy
5
Coping-Strategie
5
Work behaviour
5
Arbeitszufriedenheit
4
Job satisfaction
4
Innovation
3
Beziehungsmarketing
2
Career development
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
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Erwerbsverlauf
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Innovation management
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Innovationsmanagement
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Innovative behaviours
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Karriereplanung
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Kundenservice
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Occupational attainment
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Relationship marketing
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Service quality
2
career adaptability
2
focus on opportunity
2
resilience
2
work-related curiosity
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Abusive Supervision
1
Abusive supervision
1
Arbeitskräfte
1
Arbeitsmobilität
1
Capacity to satisfy customers
1
Consumer behaviour
1
Customer incivility
1
Emotion
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Emotional exhaustion
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Employee retention
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Führungsstil
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Bani-Melhem, Shaker
Abu Khait, Rawan
1
Al-Hawari, Mohd Ahmad
1
Awa, Hart Okorie
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Ball, Joan P.
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Byon, Kevin K.
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Börekçi, Dilek Yilmaz
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Faridahwati Mohd Shamsudin
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Lu, Yaobin
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Lu, Yunfan
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Lunardo, Renaud
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Mandal, Santanu
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Muhammad Sohail Tahir
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Nwobu, Chigbo A.
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Okumus, Bendegul
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Parrey, Shakir Hussain
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Quratulain, Samina
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Rahimi, Roya
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Shahid, Ahmad Usman
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Srivastava, Rajesh V.
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Taheri, Babak
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Journal of business and psychology
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
2
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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