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~person:"Holladay, Sherry J."
~subject:"E-commerce"
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Amazon.com's Orwellian nightmare : exploring apology in an online environment
Coombs, W. Timothy
;
Holladay, Sherry J.
- In:
Journal of communication management : an international …
16
(
2012
)
3
,
pp. 280-295
Persistent link: https://www.econbiz.de/10009581817
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