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subject:"E-commerce"
~type_genre:"Working Paper"
~subject:"Kundenservice"
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Showrooms and B&M stores : omnichannel strategies for managing customer returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
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2020
Persistent link: https://www.econbiz.de/10012226240
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2
Services im Omnichannel Handel : eine kundenorientierte Sichtweise
Rock, Stefan
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2017
Persistent link: https://www.econbiz.de/10011880188
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3
An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
Saved in:
4
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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