Harfouche, Antoine; Aoun, Georges - Université Paris-Dauphine (Paris IX) - 2008
E-services, if accepted by users, have the potential to improve the relation of the Administration with the citizen (Heeks 2002). In France, Accenture Institute Study found that, by the end of 2006, 74 percent of French Citizens were seduced by the Administration e-services. But it is not the...