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Customer analysis
7
Kundenanalyse
7
Beziehungsmarketing
4
Relationship marketing
4
1997-2005
1
Angebot
1
Beschwerdemanagement
1
Brand loyalty
1
Complaint management
1
Computer-assisted marketing
1
Consumer behaviour
1
Core competency
1
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1
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Fuzzy sets
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Arias-Aranda, Daniel
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Lin, Wen-bao
1
Paas, Leonard
1
Tajtáková, Mária
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1
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The service industries journal
SpringerLink / Bücher
20
Kundenkenntnis im Handel : Ausprägungen, Herkunft und Wirkungen
8
The international review of retail, distribution and consumer research
8
Journal of business research : JBR
6
Fixed revenue accounting : a new management accounting framework
5
Jahrbuch der Absatz- und Verbrauchsforschung
5
Springer eBook Collection
5
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
4
Journal of business economics : JBE
4
Journal of retailing and consumer services
4
Journal of targeting, measurement and analysis for marketing
4
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
4
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
4
essentials
4
E-marketing ; Vol. 1
3
Europäische Hochschulschriften / 5
3
Fuzzy methods for customer relationship management and marketing : applications and classifications
3
Gabler-Edition Wissenschaft
3
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
Harvard-Business-Manager : das Wissen der Besten
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of electronic customer relationship management : IJECRM
3
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
3
Marketing letters : a journal of research in marketing
3
NBER working paper series
3
Regensburger Diskussionsbeiträge zur Wirtschaftswissenschaft
3
Research
3
Schriften zum innovativen Marketing
3
Springer eBook Collection / Business and Economics
3
Trends im Firmenkundengeschäft in Kreditinstituten
3
Wissen, Vernetzung, Virtualisierung : liber amicorum zum 65. Geburtstag von Udo Winand
3
Advanced technologies management for retailing : frameworks and cases
2
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
Beiträge zum Controlling
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
The core-customer concept
Öberg, Christina
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2677-2692
Persistent link: https://www.econbiz.de/10009413554
Saved in:
2
Special issue: Consumer behaviour analysis and services
Wells, Victoria K.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009413594
Saved in:
3
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
4
Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 805-812
Persistent link: https://www.econbiz.de/10003880580
Saved in:
5
Identification of adopter categories for online banking in Turkey
Kavak, Bahtişen
;
Demirsoy, Canan
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1037-1051
Persistent link: https://www.econbiz.de/10003990474
Saved in:
6
A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
Saved in:
7
Targeting university students in audience development strategies for opera and ballet
Tajtáková, Mária
;
Arias-Aranda, Daniel
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 179-191
Persistent link: https://www.econbiz.de/10003733070
Saved in:
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