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Wechselverhalten
Customer recovery
35
Kundenrückgewinnung
34
Beziehungsmarketing
33
Relationship marketing
32
Consumer behaviour
22
Konsumentenverhalten
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Customer churn
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customer churn
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Data mining
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Data Mining
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Deutschland
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Germany
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Forecasting model
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Kundenbindung
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Prognoseverfahren
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Customer retention
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Customer satisfaction
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Kundenmanagement
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Kundenzufriedenheit
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Mobile communications
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Mobilkommunikation
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Customer Churn
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Decision tree
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Online retailing
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Online-Handel
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Telecommunications industry
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Telekommunikationssektor
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Artificial intelligence
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Beschwerdemanagement
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Classification
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Complaint management
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Customer analysis
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Dienstleistungsqualität
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Entscheidungsbaum
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Kundenanalyse
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Bhandari, Namita
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European journal of marketing : EJM
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Paradigm : the journal of Institute of Management Technology
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Schriftenreihe QM : quantitative Methoden in Forschung und Praxis
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ECONIS (ZBW)
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Analyse des Anbieterwechsels mit Hidden-Markov-Modellen : empirische Untersuchung im Retail Banking
Lesti, Jürgen
-
2015
Persistent link: https://www.econbiz.de/10011335055
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2
Determinants of customer switching towards mobile number portability
Chadha, Suresh K.
;
Bhandari, Namita
- In:
Paradigm : the journal of Institute of Management Technology
18
(
2014
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10011760600
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3
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
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