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~isPartOf:"International journal of hospitality management"
~person:"Huey Chern Boo"
~subject:"Restaurant industry"
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Restaurant industry
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Konsumentenverhalten
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Approach-avoidance
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Cognition
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Deviant behavior
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Service industry
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Table service restaurants
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Huey Chern Boo
Jang, Soocheong
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MacQuilken, Lisa
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Choi, Soo Keun
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Ha, Jooyeon
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Khoo-Lattimore, Catheryn
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Kim, Jong-hyeong
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Kwon, SoYeon
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Lam, Terry
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Lee, Jin-soon
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Mattila, Anna S.
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McDonald, Heath
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Namkung, Young
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Pan, Steve
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Poh Theng Loo
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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