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~isPartOf:"International journal of hospitality management"
~subject:"Hotellerie"
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Search: subject_exact:"Customer complaints"
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Hotellerie
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Service industry
7
USA
7
United States
7
China
5
Service recovery performance
5
Gerechtigkeit
4
Justice
4
Airbnb
3
Hospital
3
Krankenhaus
3
Mobile communications
3
Mobilkommunikation
3
Scenario analysis
3
Szenariotechnik
3
Tourism industry
3
Tourismuswirtschaft
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Viral marketing
3
Virales Marketing
3
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Magnini, Vincent P.
2
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cvelbar, Ljubica Knežević
1
Golmohammadi, Alireza
1
Jahandideh, Behrouz
1
Josiassen, Alexander
1
Jung, Jae Min
1
Karande, Kiran
1
Lai, Pei-Chun
1
Lu, Lu
1
Meng, Fang
1
Min, Kyeong Sam
1
Mody, Makarand Amrish
1
O'Gorman, Kevin D.
1
Perdue, Richard R.
1
Ryu, Kisang
1
Sann, Raksmey
1
Taheri, Babak
1
Woo, Linda
1
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International journal of hospitality management
Journal of hospitality marketing & management
8
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of vacation marketing : an international journal
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Enlightening tourism : ET ; a pathmaking journal
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
International journal of business and economics
1
International journal of management practice : IJMP
1
International journal of services, economics and management
1
Journal of accounting & management information systems : JAMIS
1
Journal of global marketing
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of travel and tourism marketing
1
Services marketing cases in emerging markets : an asian perspective
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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1
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
4
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
5
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
6
Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.
;
Magnini, Vincent P.
;
Perdue, Richard R.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
Saved in:
7
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
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