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~isPartOf:"International journal of hospitality management"
~subject:"Hotellerie"
~subject:"Hospital"
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Hotellerie
Hospital
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
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Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
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Gastronomie
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Gastgewerbe
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Magnini, Vincent P.
2
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cvelbar, Ljubica Knežević
1
Golmohammadi, Alireza
1
Jahandideh, Behrouz
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Josiassen, Alexander
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Jung, Jae Min
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Karande, Kiran
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Kim, Hyunsu
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Lai, Pei-Chun
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Li, Mimi
1
Liu, Zhaoping
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Lu, Lu
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Manu C
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Meng, Fang
1
Mihalik, Brian J.
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Min, Kyeong Sam
1
Mody, Makarand Amrish
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O'Gorman, Kevin D.
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Paul, Justin
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Perdue, Richard R.
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Qiu, Shangzhi
1
Ryu, Kisang
1
Sann, Raksmey
1
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Sreejesh, S.
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International journal of hospitality management
Journal of hospitality marketing & management
8
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
3
Journal of vacation marketing : an international journal
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Tourism management : research, policies, practice
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Enlightening tourism : ET ; a pathmaking journal
1
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
1
Handbook on business information systems
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
Health care management review : HCM review
1
International journal of business and economics
1
International journal of management practice : IJMP
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Journal of accounting & management information systems : JAMIS
1
Journal of global marketing
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of travel and tourism marketing
1
PIDE working papers
1
Service business
1
Services marketing cases in emerging markets : an asian perspective
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
Wissenschaftliche Reihe BWL-Gesundheitsmanagement
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ECONIS (ZBW)
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
5
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
6
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
7
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
8
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
9
Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.
;
Magnini, Vincent P.
;
Perdue, Richard R.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
Saved in:
10
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
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