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~isPartOf:"International journal of hospitality management"
~subject:"Viral marketing"
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Viral marketing
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Service industry
7
USA
7
United States
7
China
5
Service recovery performance
5
Gerechtigkeit
4
Justice
4
Airbnb
3
Hospital
3
Krankenhaus
3
Mobile communications
3
Mobilkommunikation
3
Scenario analysis
3
Szenariotechnik
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Tourism industry
3
Tourismuswirtschaft
3
Virales Marketing
3
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Ali, Faizan
1
El-Manstrly, Dahlia
1
Guo, Xiaoshu
1
Law, Chun Hung Roberts
1
Liang, Sai
1
Line, Nathaniel D.
1
Mattila, Anna S.
1
Yang, Wan
1
Ye, Qiang
1
Zhang, Yan
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International journal of hospitality management
Journal of business research : JBR
12
Journal of retailing and consumer services
8
Journal of hospitality marketing & management
7
International journal of contemporary hospitality management
4
European journal of marketing : EJM
3
Service business
3
Business horizons
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Psychology & marketing
2
The journal of services marketing
2
The service industries journal
2
Tourism management perspectives : TMP
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Cogent business & management
1
Global business and finance review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of electronic commerce : IJEC
1
International journal of innovation science
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of physical distribution and logistics management
1
International journal of production economics
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
International journal of services, economics and management
1
International journal of sport management and marketing : IJSMM
1
International public management journal
1
Journal of business economics and management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of internet commerce
1
Journal of management information systems : JMIS
1
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ECONIS (ZBW)
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
3
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
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