//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Iglesias Argu͏̈elles, Víctor"
~person:"Fürst, Andreas"
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Co-creation
1
Complaint management
1
Customer integration
1
Customer satisfaction
1
Dienstleistungsqualität
1
Kundenintegration
1
Kundenzufriedenheit
1
Repurchase intentions
1
Service quality
1
Service recovery process
1
Service recovery process communication
1
Viral marketing
1
Virales Marketing
1
Word of mouth
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Iglesias Argu͏̈elles, Víctor
Fürst, Andreas
Melero-Polo, Iguácel
2
Bali, Zsofia
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Chen, WeiWei
1
Cheung, Fung Yi Millissa
1
Choi, Chang Hwan
1
Costers, Annelies
1
Davoud Nikbin
1
Dorofeev, Nikita
1
Fang, Yu-Hui
1
Hess, Ronald L. <Jr.>
1
Ishak Ismail
1
Jeon, Aeeun
1
Kenesei, Zsófia
1
Kim, Min-su
1
Kim, Sang-Man
1
Kim, Seo Young
1
Kim, Taegoo
1
Lajante, Mathieu
1
Lee, Gyehee
1
Lee, Hsiao-Ching
1
Lee, Hyun-Woo
1
Lee, Jung-hyun
1
Li, Chia-Ying
1
Liu, Shunzhong
1
Malliga Marimuthu
1
Nite, Calvin
1
Oh, Jae-Young
1
Ozkan Tektas, Oznur
1
Paek, Soyon
1
Park, Sangchul
1
Prashar, Sanjeev
1
Remisch, David
1
Ring, Lawrence
1
Ro, Heejung
1
Salagrama, Ramakrishna
1
Sese, Javier
1
Sesé, F. Javier
1
more ...
less ...
Published in...
All
Service business
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
2
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Journal of financial services marketing : JFSM
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing : ZFP ; journal of research and management
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
Service business
11
(
2017
)
2
,
pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->