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~person:"Svari, Sander"
~subject:"Krankenhaus"
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Krankenhaus
Beschwerdemanagement
5
Complaint management
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Svari, Sander
Jakolow-Standke, Angelika
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Petzer, Daniel J.
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International journal of quality and service sciences
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The journal of services marketing
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ECONIS (ZBW)
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
De Meyer, Christine F.
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
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