//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"China"
~person:"Gong, Jin-Hong"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
China
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
1
Emotion
1
Integrity issues
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Negative emotion
1
Perceived unfairness
1
Reisevermittler
1
Responsibility attribution
1
Service quality
1
Tourism industry
1
Tourismuswirtschaft
1
Travel agency
1
Travel services
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Gong, Jin-Hong
Sparks, Beverley
3
Fang, Zheng
2
Hsu, Cathy H. C.
2
Jiang, Minghua
2
Luo, Xueming
2
Wan, Lisa C.
2
Weber, Karin
2
An, Shenghui
1
Au, Norman
1
Bu, Huimei
1
Butcher, Ken
1
Cai, Ruiying
1
Chan, Haksin
1
Cheng, Peng
1
Cheng, Simone
1
Cheng, Simone C. L.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
1
Chow, Clement Kong-wing
1
Dose, David
1
Du, Jiangang
1
Ekiz, Erdogan H.
1
Fan, Xiucheng
1
Feng, Tianjun
1
Golmohammadi, Alireza
1
Greene, Henry
1
Gu, Bin
1
Guan, Xin-Hua
1
Han, Yajie
1
Hille, Patrick
1
Jahandideh, Behrouz
1
Jin, Li Yin
1
Kim, Yu-kyoung
1
Lam, Terry
1
Lee, Hyung-ryong
1
Lee, Yun Lok
1
Li, Dongjin
1
Li, Mimi
1
Li-hua, Yang
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->