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~subject:"China"
~person:"Hsu, Cathy H. C."
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China
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Acculturation
2
Beziehungsmarketing
2
Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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Big event
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Chinese
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Chinese (People)
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Chinese consumers
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Chinesen
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Customer service
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Dienstleistungssektor
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Experiments
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External service recovery
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Festivals
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Großveranstaltung
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Hotel industry
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Hotellerie
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Joint service recovery
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Kundenservice
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Multiple stakeholder settings
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Service failure
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Service industry
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Social presence
1
Stakeholder
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experimental design
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external service recovery
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hotel brands
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joint service recovery
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multiple service providers
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service failure
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staff ethnicity
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Hsu, Cathy H. C.
Sparks, Beverley
3
Fang, Zheng
2
Jiang, Minghua
2
Luo, Xueming
2
Wan, Lisa C.
2
Weber, Karin
2
An, Shenghui
1
Au, Norman
1
Bu, Huimei
1
Butcher, Ken
1
Cai, Ruiying
1
Chan, Haksin
1
Cheng, Peng
1
Cheng, Simone
1
Cheng, Simone C. L.
1
Chi, Christina Geng-Qing
1
Chi, Christina Geng-qing
1
Chow, Clement Kong-wing
1
Dose, David
1
Du, Jiangang
1
Ekiz, Erdogan H.
1
Fan, Xiucheng
1
Feng, Tianjun
1
Golmohammadi, Alireza
1
Gong, Jin-Hong
1
Greene, Henry
1
Gu, Bin
1
Guan, Xin-Hua
1
Han, Yajie
1
Hille, Patrick
1
Jahandideh, Behrouz
1
Jin, Li Yin
1
Kim, Yu-kyoung
1
Lam, Terry
1
Lee, Hyung-ryong
1
Lee, Yun Lok
1
Li, Dongjin
1
Li, Mimi
1
Li-hua, Yang
1
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International journal of hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
2
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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