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isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"European journal of marketing : EJM"
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Gastgewerbe
Beschwerdemanagement
46
Complaint management
46
Consumer behaviour
39
Konsumentenverhalten
39
Dienstleistungsqualität
33
Service quality
33
Customer satisfaction
30
Kundenzufriedenheit
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Beziehungsmarketing
17
Relationship marketing
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service failure
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Viral marketing
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Virales Marketing
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Gastronomie
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Restaurant industry
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Emotion
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Hotel industry
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Hotellerie
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Customer service
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Kundenservice
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service recovery
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Online retailing
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Online-Handel
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Service failure
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Social web
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Gerechtigkeit
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Justice
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Service recovery
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social media
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tourism
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Complaints
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Perception
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Koc, Erdogan
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Sezgin, Selime
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Tosun, Petek
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Uray, Nimet
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Journal of hospitality marketing & management
European journal of marketing : EJM
International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Advances in culture, tourism and hospitality research
1
International journal of services, economics and management
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Journal of retailing and consumer services
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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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ECONIS (ZBW)
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Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
2
Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
Saved in:
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