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isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"International journal of consumer studies"
~subject:"USA"
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USA
Beschwerdemanagement
41
Complaint management
41
Consumer behaviour
34
Konsumentenverhalten
34
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
22
Kundenzufriedenheit
22
Beziehungsmarketing
17
Relationship marketing
17
service failure
13
Gastronomie
9
Restaurant industry
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Hotel industry
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Hotellerie
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Viral marketing
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Virales Marketing
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service recovery
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Customer service
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Kundenservice
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Online retailing
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Online-Handel
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Emotion
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Internet marketing
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Online-Marketing
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Social Web
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Social web
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Service failure
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United States
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perceived justice
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social media
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tourism
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Bibliometrics
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E-commerce
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Electronic Commerce
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Boo, Soyoung
1
Bunker, Matthew P.
1
Kim, Jooho
1
Kincaid, Clark S.
1
Youn, Hyewon
1
Zheng, Tianshu
1
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Journal of hospitality marketing & management
International journal of consumer studies
International journal of hospitality management
7
The journal of services marketing
6
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Services marketing quarterly
4
Journal of air transport management
3
Journal of business ethics : JOBE
2
Journal of business research : JBR
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Journal of marketing
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Journal of the Academy of Marketing Science
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NBER working paper series
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Psychology & marketing
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The service industries journal
2
Working paper / National Bureau of Economic Research, Inc.
2
Beiträge der Hochschule Pforzheim
1
Business strategies : types, benefits and effects on firm performance
1
Corporate reputation review : an international journal
1
Frontiers of business research in China : selected publications from Chinese universities
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of accounting and information management
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of contemporary hospitality management
1
International journal of integrated supply management : IJISM
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal for perspectives of economic, political and social integration : journal for mental changes : the journal of John Paul II Catholic University of Lublin, Scientific Society KUL (Towarzystwo Naukowe KUL)
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of financial and quantitative analysis : JFQA
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of internet commerce
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of marketing management : MM
1
Journal of marketing theory and practice : JMTP
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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1
Influencing factors on customers' intention to complain in a franchise restaurant
Kim, Jooho
;
Boo, Soyoung
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10008934215
Saved in:
2
An analysis of customers' e-complaints for luxury resort properties
Zheng, Tianshu
;
Youn, Hyewon
;
Kincaid, Clark S.
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 718-729
Persistent link: https://www.econbiz.de/10003893335
Saved in:
3
The importance of understanding different complaint themes' impact on commitment
Bunker, Matthew P.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 628-632
Persistent link: https://www.econbiz.de/10003781889
Saved in:
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