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~subject:"Service quality"
~subject:"Service-Dominant Logic"
~person:"Eriksson, Maria"
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Service quality
Service-Dominant Logic
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Eriksson, Maria
Edvardsson, Bo
5
Geruso, Michael
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Prinz, Daniel
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4
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria
;
Ingelsson, Pernilla
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
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