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~person:"Kayser, Maike"
~person:"Agnihotri, Raj"
~isPartOf:"Journal of service research"
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Journal of service research
54th Annual Conference, Goettingen, Germany, September 17-19, 2014
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The role of frontline employees' competitive intelligence and intraorganizational social capital in driving customer outcomes
Kalra, Ashish
;
Agnihotri, Raj
;
Briggs, Elten
- In:
Journal of service research
24
(
2021
)
2
,
pp. 269-283
Persistent link: https://www.econbiz.de/10012522540
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