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~person:"Smith, Alan D."
~isPartOf:"International journal of services and operations management"
~subject:"Lean management"
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Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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