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~person:"Smith, Alan D."
~person:"Gil Saura, Irene"
~subject:"CRM"
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CRM
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Einzelhandel
19
Retail trade
19
Customer satisfaction
17
Kundenzufriedenheit
17
USA
16
United States
16
Dienstleistungsqualität
15
Service quality
15
Brand image
12
Markenimage
12
Lieferantenmanagement
10
Supplier relationship management
10
Brand management
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Markenführung
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Customer value
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E-commerce
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Electronic Commerce
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Kundenwert
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Spain
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Spanien
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Hotel industry
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Hotellerie
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Brand equity
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Lieferkette
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Supply chain
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B-to-B-Marketing
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Betriebliche Wertschöpfung
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Brand loyalty
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Business-to-business marketing
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Innovation
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Pittsburgh (Pa.)
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Smith, Alan D.
Gil Saura, Irene
Rodriguez, Michael
5
Agnihotri, Raj
3
Gil-Gomez, Hermenegildo
3
Guerola-Navarro, Vicente
3
Itani, Omar S.
3
Oltra-Badenes, Raul
3
Trainor, Kevin J.
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Vrontis, Demetris
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Abdolvand, Neda
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Agrawal, Shiv Ratan
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Alavi, Shirin
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Gulliver, Stephen R.
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Gupta, Gaurav
2
Gupta, Shruti
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Harandi, Saeedeh Rajaee
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Hidayanto, Achmad Nizar
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Kamboj, Shampy
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Kaur, Gunjeet
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Kureshi, Sonal
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Thomas, Sujo
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1
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Abedin, Babak
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Abou-Shouk, Mohamed A.
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International journal of business information systems : IJBIS
2
International journal of process management and benchmarking : IJPMB
2
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
5
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
5
Search engine marketing and customer relationship management within a social media environment
Smith, Alan D.
- In:
International journal of business information systems : …
22
(
2016
)
2
,
pp. 181-210
Persistent link: https://www.econbiz.de/10011610178
Saved in:
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