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subject:"USA"
~isPartOf:"Psychology & marketing"
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Search: subject_exact:"Customer satisfaction"
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USA
Customer satisfaction
77
Kundenzufriedenheit
77
Consumer behaviour
47
Konsumentenverhalten
47
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
25
Service quality
25
Emotion
11
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Brand
8
Brand image
8
Brand management
8
Customer service
8
Einzelhandel
8
Kundenservice
8
Markenartikel
8
Markenführung
8
Markenimage
8
Online retailing
8
Online-Handel
8
Retail trade
8
United States
8
customer satisfaction
7
Confidence
5
Dienstleistungssektor
5
Service industry
5
Vertrauen
5
service failure
5
service recovery
5
Customer retention
4
E-commerce
4
Electronic Commerce
4
Kundenbindung
4
Satisfaction
4
South Korea
4
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Article
8
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8
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8
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English
8
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Butori, Raphae͏̈lle
1
Donavan, D. Todd
1
Goh, Jin X.
1
Hall, Judith A.
1
Hansen, Torben
1
Janda, Swinder
1
Jones, Michael A.
1
Kim, Youn-kyung
1
Lee, Dong Hwan
1
Lim, Chae Mi
1
Maxham, James G., III.
1
Reynolds, Kristy E.
1
Stockton, William
1
Sun, Tao
1
Tai, Zixue
1
Taylor, Valerie A.
1
Tsai, Ke-chuan
1
Verghis, Phil
1
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Psychology & marketing
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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ECONIS (ZBW)
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1
An alternative explanation of consumer product returns from the postpurchase dissonance and ecological marketing perspectives
Lee, Dong Hwan
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10011287639
Saved in:
2
Identification and aftermarket personalization with durable goods
Donavan, D. Todd
;
Janda, Swinder
;
Maxham, James G., III.
- In:
Psychology & marketing
32
(
2015
)
6
,
pp. 611-623
Persistent link: https://www.econbiz.de/10011288579
Saved in:
3
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
4
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
5
The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 350-364
Persistent link: https://www.econbiz.de/10009547317
Saved in:
6
Older consumers' TV home shopping : loneliness, parasocial interaction, and perceived convenience
Lim, Chae Mi
;
Kim, Youn-kyung
- In:
Psychology & marketing
28
(
2011
)
8
,
pp. 763-780
Persistent link: https://www.econbiz.de/10009267756
Saved in:
7
Proposition for an improved version of the consumer entitlement inventory
Butori, Raphae͏̈lle
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 285-297
Persistent link: https://www.econbiz.de/10003956564
Saved in:
8
Perceived ease of use in prior e-commerce experiences : a hierarchical model for its motivational antecedents
Sun, Tao
;
Tai, Zixue
;
Tsai, Ke-chuan
- In:
Psychology & marketing
27
(
2010
)
9
,
pp. 874-886
Persistent link: https://www.econbiz.de/10008652673
Saved in:
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