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subject:"USA"
~isPartOf:"The service industries journal"
~isPartOf:"Journal of marketing management : MM"
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Search: subject_exact:"Customer satisfaction"
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USA
Customer satisfaction
210
Kundenzufriedenheit
210
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
55
Konsumentenverhalten
55
customer satisfaction
21
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
16
Emotion
16
Service industry
16
Customer service
15
Kundenservice
15
Taiwan
15
service quality
15
Online retailing
14
Online-Handel
14
Structural equation model
13
Strukturgleichungsmodell
13
customer loyalty
13
Customer integration
12
Dienstleistung
12
Einzelhandel
12
Holiday behaviour
12
Kundenintegration
12
Measurement
12
Messung
12
Retail trade
12
Services
12
Urlaubsverhalten
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
E-commerce
10
Electronic Commerce
10
Performance measurement
10
Performance-Messung
10
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Article
7
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7
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7
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English
7
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Baker, Julie
1
Canter, Deborah D.
1
Cheng, I-shin
1
Chih, Wen-hai
1
Hsu, Li-chun
1
Kim, Jung-hwan
1
Kim, Wansoo
1
Kuo, Chun-min
1
Malhotra, Neeru
1
Marshall, Roger
1
Mukherjee, Avinandan
1
Na, Woonbong
1
Oajkey, James L.
1
Ok, Chihyung
1
Pinto, Mary Beth
1
Reday, Peter Alan
1
Runyan, Rodney
1
Sharma, Piyush
1
Wang, Kai-yu
1
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The service industries journal
Journal of marketing management : MM
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
3
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ECONIS (ZBW)
7
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1
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
2
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
3
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
4
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
5
Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush
;
Marshall, Roger
;
Reday, Peter Alan
;
Na, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10003979657
Saved in:
6
Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan
;
Pinto, Mary Beth
;
Malhotra, Neeru
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
Saved in:
7
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
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