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subject:"USA"
~isPartOf:"The service industries journal"
~isPartOf:"Journal of vacation marketing : an international journal"
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USA
Customer satisfaction
203
Kundenzufriedenheit
203
Dienstleistungsqualität
113
Service quality
113
Beziehungsmarketing
66
Relationship marketing
66
Consumer behaviour
56
Konsumentenverhalten
56
Holiday behaviour
22
Urlaubsverhalten
22
customer satisfaction
21
Dienstleistungssektor
16
Service industry
16
Taiwan
16
service quality
16
Tourism
15
Tourismus
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
Tourism industry
13
Tourismuswirtschaft
13
customer loyalty
13
Dienstleistung
12
Emotion
12
Measurement
12
Messung
12
Services
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
Customer integration
10
Kundenintegration
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Structural equation model
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Strukturgleichungsmodell
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Baranishyn, Mike
1
Canter, Deborah D.
1
Chancellor, H. Charles
1
Cheng, I-shin
1
Chih, Wen-hai
1
Cole, Shu Tian
1
Costello, Carol
1
Cudmore, B. Andrew
1
Fletcher, Tim
1
Geissler, Gary L.
1
Hsu, Li-chun
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Hutchinson, Joe
1
Kim, Wansoo
1
Kuo, Chun-min
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Lai, Fujun
1
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1
Mukherjee, Avinandan
1
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1
Ok, Chihyung
1
Pinto, Mary Beth
1
Riscinto-Kozub, Kristen Ann
1
Rucks, Conway T.
1
Smith, Sylvia
1
Van Hyfte, Missy
1
Wang, Kai-yu
1
Wang, Youcheng
1
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The service industries journal
Journal of vacation marketing : an international journal
International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Working paper / National Bureau of Economic Research, Inc.
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1
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
2
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
3
The overall theme park experience : a visitor satisfaction tracking study
Geissler, Gary L.
;
Rucks, Conway T.
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
2
,
pp. 127-138
Persistent link: https://www.econbiz.de/10009160492
Saved in:
4
The impact of satisfaction judgment on behavioral intentions : an investigation of golf travelers
Hutchinson, Joe
;
Wang, Youcheng
;
Lai, Fujun
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
1
,
pp. 45-59
Persistent link: https://www.econbiz.de/10003944913
Saved in:
5
Defining visitor satisfaction in the context of camping oriented nature-based tourism : the driving force of quality!
O'Neill, Martin A.
;
Riscinto-Kozub, Kristen Ann
;
Van …
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10003975367
Saved in:
6
Customer service in the face of flight delays
Baranishyn, Mike
;
Cudmore, B. Andrew
;
Fletcher, Tim
- In:
Journal of vacation marketing : an international journal
16
(
2010
)
3
,
pp. 201-215
Persistent link: https://www.econbiz.de/10008656864
Saved in:
7
Culinary tourism : satisfaction with a culinary event utilizing importance-performance grid analysis
Smith, Sylvia
;
Costello, Carol
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
2
,
pp. 99-110
Persistent link: https://www.econbiz.de/10003830903
Saved in:
8
Examining the festival attributes that impact visitor experience, satisfaction and re-visit intention
Cole, Shu Tian
;
Chancellor, H. Charles
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
4
,
pp. 323-333
Persistent link: https://www.econbiz.de/10003905415
Saved in:
9
Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan
;
Pinto, Mary Beth
;
Malhotra, Neeru
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
Saved in:
10
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
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