Grigorova, Iveta; Efremov, Aleksandar; Karamfilov, … - In: International Journal of Financial Studies : open … 13 (2025) 4, pp. 1-21
Customer segmentation is essential in financial services for designing targeted interventions, managing dormant portfolios, and supporting marketing re-engagement strategies. Traditional approaches such as Recency-Frequency-Monetary (RFM) analysis offer interpretability but often lack the...