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Human relations
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Journal of Services Marketing
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Surface acting in service : a two-context examination of customer power and politeness
Wessel, Jennifer L.
;
Steiner, Dirk D.
- In:
Human relations
68
(
2015
)
5
,
pp. 709-730
Persistent link: https://www.econbiz.de/10011283769
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2
To act out, to withdraw, or to constructively resist? : employee reactions to supervisor abuse of customers and the moderating role of employee moral identity
Greenbaum, Rebecca L.
;
Mawritz, Mary Bardes
;
Mayer, David M.
- In:
Human relations
66
(
2013
)
7
,
pp. 925-950
Persistent link: https://www.econbiz.de/10009780269
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