Despite global advances, the digital transformation of public services in developing countries often fails to meet its objectives. This study argues that a primary reason for this is an overemphasis on technological solutions and a neglect of the broader institutional context. Through a...

Smart government uses smartphones to provide services to beneficiaries. Organizations face huge obstacles in their attempts to create an efficient methodology for smart government transformation because of the need for successful strategies. Enterprise resource planning and cloud computing are...

Technological advances are increasingly influencing how the public sector makes decisions according to citizens' needs and the community's problems. The need for a solution that facilitates the fast adaptation of administration to social context and people's feedback becomes mandatory in order...

This study examines how technological innovation and sustainability jointly reshape contemporary public administration by integrating digital transformation with public value creation. Using a mixed-method approach, we compile a Scopus-based bibliographic dataset and conduct descriptive and...

E-government adoption rates in emerging economies remain persistently low despite substantial infrastructure investments. Understanding adoption drivers requires synthesizing fragmented empirical evidence on technology acceptance and service quality factors across diverse contexts. Purpose: This...

Background: The smart city concept has become a central framework in contemporary urban governance; however, empirical research predominantly focuses on large metropolitan areas, while small municipalities remain comparatively underexplored. This study examines how citizens of Ivanić-Grad...

This study presents a comprehensive bibliographic and semantic analysis of 3957 scientific publications on artificial intelligence (AI) in government and public administration. Using an integrated text- and network-based approach, we identify the main thematic areas and conceptual orientations...