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~subject:"Service quality"
~person:"Chan, Haksin"
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Service quality
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Chan, Haksin
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Journal of international marketing
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Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
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