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~subject:"Service quality"
~type_genre:"Aufsatz im Buch"
~isPartOf:"Action-based quality management : strategy and tools for continuous improvement"
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Service quality
Dienstleistungsqualität
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IT service provider
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García, M. Pilar Conesa
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Gil-Pechuán, Ignacio
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Action-based quality management : strategy and tools for continuous improvement
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
3
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Managed Services : IT-Sourcing der nächsten Generation
2
The Oxford handbook of inter-organizational relations
2
Enterprise interoperability : 4th International IFIP Working Conference, IWEI 2012, Harbin, China, September 6 - 7, 2012 ; Proceedings
1
Information resources management ; Vol. 3
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing outsourcing relationships
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
1
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
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Value creation from e-business models
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Implementation methodology of effective governance to ensure the quality of IT service
Gil-Pechuán, Ignacio
;
Pullicino, Patrick
;
García, M. …
- In:
Action-based quality management : strategy and tools …
,
(pp. 175-192)
.
2014
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