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~person:"Liljander, Veronica"
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Consumer behaviour
6
Dienstleistung
6
Konsumentenverhalten
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Product quality
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Produktqualität
6
Services
6
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Finnland
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English
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Liljander, Veronica
Corsten, Hans
24
Edvardsson, Bo
21
Bruhn, Manfred
20
Gössinger, Ralf
19
Witell, Lars
17
Gustafsson, Anders
15
Görg, Holger
14
Vargo, Stephen L.
13
Gallouj, Fai͏̈z
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Kowalkowski, Christian
12
Haller, Sabine
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Polese, Francesco
11
Amiti, Mary
10
Crinò, Rosario
10
Grönroos, Christian
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Hipp, Christiane
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Kristensson, Per
10
Lusch, Robert F.
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Miles, Ian D.
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Berry, Leonard L.
9
Ganz, Walter
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Jaakkola, Elina
9
Maglio, Paul P.
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Markusen, James R.
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Meyer, Anton
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Parasuraman, A.
9
Patrício, Lia
9
Richter, Magnus
9
Rubalcaba-Bermejo, Luis
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Spohrer, James C.
9
Tronvoll, Bård
9
Bienzeisler, Bernd
8
Brown, Stephen Walter
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Geishecker, Ingo
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Hadwich, Karsten
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Helkkula, Anu
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Krcmar, Helmut
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Leimeister, Jan Marco
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Paluch, Stefanie
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Reichwald, Ralf
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Svenska Handelshögskolan <Helsinki>
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Meddelanden från Svenska Handelshögskolan
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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ECONIS (ZBW)
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1
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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2
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
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3
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
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4
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
Saved in:
5
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
Saved in:
6
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
Saved in:
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