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isPartOf:"Personnel psychology : a journal of applied research"
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Dienstleistungsberufe
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Service workers
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Personality psychology
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Christian, Michael S.
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Shi, Junqi
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Sinar, Evan F.
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Personnel psychology : a journal of applied research
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
IZA Discussion Papers
4
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
Arbeitspapier
3
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
3
NBER Working Paper
3
Service business
3
SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
CMR working papers
2
Economie et statistique
2
Forschung aus der Hans-Böckler-Stiftung
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IZA Discussion Paper
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International journal of selection and assessment
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Journal of labor economics
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Journal of service research
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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ECONIS (ZBW)
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1
Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Personnel psychology : a journal of applied research
69
(
2016
)
3
,
pp. 525-557
Persistent link: https://www.econbiz.de/10011552338
Saved in:
2
Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Shao, Ruodan
;
Skarlicki, Daniel P.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
1
,
pp. 23-59
Persistent link: https://www.econbiz.de/10010341782
Saved in:
3
On the limitations of using situational judgment tests to measure interpersonal skills : the moderating influence of employee anger
Slaughter, Jerel E.
;
Christian, Michael S.
;
Podsakoff, …
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
4
,
pp. 847-885
Persistent link: https://www.econbiz.de/10010467843
Saved in:
4
Doing good at work feels good at home, but not right away : when and why perceived prosocial impact predicts positive affect
Sonnentag, Sabine
;
Grant, Adam M.
- In:
Personnel psychology : a journal of applied research
65
(
2012
)
3
,
pp. 495-530
Persistent link: https://www.econbiz.de/10009579354
Saved in:
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