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Dienstleistungsberufe
2
Service workers
2
Arbeitsleistung
1
Asia-Pacific region
1
Asiatisch-pazifischer Raum
1
Dienstleistungsqualität
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Employee retention
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Ferry shipping
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Freizeitwirtschaft
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Fährschifffahrt
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Intelligence
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Intelligenz
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Job performance
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Leadership
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Leistungsmotivation
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Personalführung
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Personality psychology
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Beatson, Amanda
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Gudergan, Siegfried
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King, Brian
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Lings, Ian
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Prentice, Catherine
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Services marketing quarterly
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
IZA Discussion Papers
4
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
Arbeitspapier
3
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
3
NBER Working Paper
3
Service business
3
SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
CMR working papers
2
Economie et statistique
2
Forschung aus der Hans-Böckler-Stiftung
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
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ECONIS (ZBW)
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Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
2
Managing service staff as an organizational resource : implications for customer service provision
Gudergan, Siegfried
;
Beatson, Amanda
;
Lings, Ian
- In:
Services marketing quarterly
29
(
2007/08
)
4
,
pp. 25-41
Persistent link: https://www.econbiz.de/10003762364
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