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isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Higher education institution"
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Higher education institution
Dienstleistungsqualität
124
Service quality
124
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
24
Health care
24
Konsumentenverhalten
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
15
Produktqualität
15
Hochschule
14
Patienten
14
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14
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9
Customer service
9
Kundenservice
9
India
8
Indien
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Students
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Studierende
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Total quality management
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Performance measurement
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Performance-Messung
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Arbeitsschutz
5
Bankgeschäft
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Banking services
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Customer value
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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14
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Arif, Seema
1
Asghar, Ikram
1
Chowdhury, Mohammad A.
1
Dandis, Ala' Omar
1
Díaz-Méndez, Montserrat
1
Egaji, Oche A.
1
Gabbianelli, Linda
1
Griffiths, Mark G.
1
Gummesson, Evert
1
Hammed, Abdul
1
Hassouneh, Anas Ghassan
1
Hinton, David
1
Ilyas, Maryam
1
Jain, Rajani
1
Jarrad, Amr Anwar
1
Jasti, Naga Vamsi Krishna
1
Joudeh, Jamal M M
1
Kamau, Alice Wangui
1
Kariuki, Jane Mwihaki
1
Kim, Kilsun
1
Kota, Srinivas
1
Manatos, Maria J.
1
Mathenge, Edward Kariuki
1
Mukattash, Ibrahim Lewis
1
Munga, Jane Wanjiru
1
Muthusamy, Kanesan
1
Park, Soohyun
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Pencarelli, Tonino
1
Rosa, Maria João Valente
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Sahney, Sengeeta
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Saren, Michael
1
Sarrico, Cláudia S.
1
Sia Mal Kong
1
Sinha, Gautam
1
Uluskan, Meryem
1
Upadhayay, Lalit
1
Venkateswaran, V.
1
Vrat, Prem
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The TQM journal : the international review of organizational improvement
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
16
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
International journal of quality and service sciences
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Total quality management & business excellence
6
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Quality management journal : QMJ
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of economic perspectives : IJEP
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Projekt Qualitätssicherung
3
The service industries journal
3
Amfiteatru economic : an economic and business research periodical
2
Arbeitspapier
2
CESifo Working Paper Series
2
China economic review : an international journal
2
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ECONIS (ZBW)
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
3
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun
;
Kim, Kilsun
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
Saved in:
4
Structural equation modelling : artificial neural network based hybrid approach for assessing quality of university cafeteria services
Uluskan, Meryem
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1048-1071
Persistent link: https://www.econbiz.de/10014321541
Saved in:
5
Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna
;
Venkateswaran, V.
;
Kota, Srinivas
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
Saved in:
6
The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers
Dandis, Ala' Omar
;
Jarrad, Amr Anwar
;
Joudeh, Jamal M M
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 701-727
Persistent link: https://www.econbiz.de/10013342923
Saved in:
7
The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
Manatos, Maria J.
;
Sarrico, Cláudia S.
;
Rosa, Maria …
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 342-356
Persistent link: https://www.econbiz.de/10011643384
Saved in:
8
Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
Díaz-Méndez, Montserrat
;
Saren, Michael
;
Gummesson, Evert
- In:
The TQM journal : the international review of …
29
(
2017
)
6
,
pp. 767-782
Persistent link: https://www.econbiz.de/10011804558
Saved in:
9
An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit
;
Vrat, Prem
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
Saved in:
10
The necessity to incorporate TQM and QA study into the undergraduate chemistry/science/engineering curriculum
Chowdhury, Mohammad A.
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10010252119
Saved in:
11
Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani
;
Sahney, Sengeeta
;
Sinha, Gautam
- In:
The TQM journal : the international review of …
25
(
2013
)
3
,
pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
Saved in:
12
Diploma research process : evaluating the service quality
Mathenge, Edward Kariuki
;
Kamau, Alice Wangui
;
Kariuki, …
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 547-556
Persistent link: https://www.econbiz.de/10010126404
Saved in:
13
Student satisfaction and impact of leadership in private universities
Arif, Seema
;
Ilyas, Maryam
;
Hammed, Abdul
- In:
The TQM journal : the international review of …
25
(
2013
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
Saved in:
14
Using service gaps to classify quality attributes
Sia Mal Kong
;
Muthusamy, Kanesan
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 145-163
Persistent link: https://www.econbiz.de/10008938677
Saved in:
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