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subject:"Kundenzufriedenheit"
~subject:"Customer satisfaction"
~person:"Amritesh"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Dienstleistungsqualität
2
Quality management
2
Qualitätsmanagement
2
Service quality
2
Credence based service setting
1
E-Government
1
E-government
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India
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Indien
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Kano method
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Product quality
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Produktqualität
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Public services
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credence situation
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e-Government
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e-Government service quality
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information quality
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online counselling
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Amritesh
Shahin, Arash
9
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
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Chen, Shun-Hsing
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Cudney, Elizabeth A.
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Dabestani, Reza
3
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Lee, Jin-soo
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3
Masudin, Ilyas
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Oey, Elia
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Pattanayak, Durgesh
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Prybutok, Victor
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Prybutok, Victor R.
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Rahman, Zillur
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Restuputri, Dian Palupi
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Ahmad Jusoh
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Akdere, Mesut
2
Akter, Shahriar
2
Al-Refaie, Abbas
2
Albuquerque, André Philippi Gonzaga de
2
Amat-Lefort, Natalia
2
Anil, Anu P.
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Antony, Jiju
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International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
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2
Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
International journal of quality & reliability management
31
(
2014
)
7
,
pp. 764-787
Persistent link: https://www.econbiz.de/10010392885
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