//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~isPartOf:"Journal of management : JOM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Einfühlungsvermögen"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Emotion
21
Arbeitszufriedenheit
5
Job satisfaction
5
Organizational behaviour
5
Verhalten in Organisationen
5
Arbeitsverhalten
4
Kundenzufriedenheit
4
Work behaviour
4
Arbeitsleistung
3
Familie-Beruf
3
Job performance
3
Leistungsmotivation
3
Work motivation
3
Work-life balance
3
Arbeitspsychologie
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Motivation
2
Organizational psychology
2
Social psychology
2
Sozialpsychologie
2
Stress
2
USA
2
United States
2
Work stress
2
emotional labor
2
well-being
2
Anforderungsprofil
1
Arbeitsgestaltung
1
Bankgeschäft
1
Banking services
1
Behaviour
1
Beschwerdemanagement
1
Betrieblicher Konflikt
1
Betriebsklima
1
Beziehungsmarketing
1
Coaching
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
McCance, A. Silke
2
Bhave, Devasheesh P.
1
Carlson, Dawn S.
1
Chiu, Chi-yue
1
Ferguson, Merideth
1
Glomb, Theresa M.
1
Hunter, Emily M.
1
Jones, Kisha S.
1
Nye, Christopher D.
1
Rupp, Deborah E.
1
Sonntag, Karlheinz
1
Spencer, Sharmin
1
Wang, Lu
1
Whitten, Dwayne
1
more ...
less ...
Published in...
All
Journal of management : JOM
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Psychology & marketing
11
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Bhave, Devasheesh P.
;
Glomb, Theresa M.
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
Saved in:
2
Work-family enrichment and satisfaction : mediating processes and relative impact of originating and receiving domains
Carlson, Dawn S.
;
Hunter, Emily M.
;
Ferguson, Merideth
; …
- In:
Journal of management : JOM
40
(
2014
)
3
,
pp. 845-865
Persistent link: https://www.econbiz.de/10010253818
Saved in:
3
Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke
;
Nye, Christopher D.
;
Wang, Lu
; …
- In:
Journal of management : JOM
39
(
2013
)
2
,
pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
Saved in:
4
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->