Iszatt-White, Marian (contributor) - 2013
1. Introduction : the 'Managed Heart' / Marian Iszatt-White -- 2. Leadership as emotional labour : so what's new? / Marian Iszatt-White -- 3. Leadership as emotional and compassionate labour : managing the human side of the enterprise / Joan V. Gallos -- 4. Getting to the 'heart' of leaders...