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~isPartOf:"Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde"
~subject:"Klassifikation"
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Call centre
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Management-Informationssystem
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Van den Poel, Dirk
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
Journal of information & knowledge management : JIKM
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
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contributor
); …
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2007
Persistent link: https://www.econbiz.de/10003581336
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