//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Managing service quality : MSQ ; an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Elektronischer Marktplatz"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Online retailing
9
Online-Handel
9
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsmanagement
2
Measurement
2
Messung
2
Service management
2
Textile distribution
2
Textilhandel
2
USA
2
United States
2
Viral marketing
2
Virales Marketing
2
Website
2
Benutzerschnittstelle
1
C2C e-marketplace
1
Confidence
1
Consumer motivation
1
Cross-national
1
Digitale Dienste
1
Distributive justice
1
E-commerce
1
E-service quality
1
Electronic Commerce
1
Flow
1
Frauen
1
Gerechtigkeit
1
Justice
1
Kaufmotiv
1
Preismanagement
1
Pricing strategy
1
Product quality
1
Product recovery
1
more ...
less ...
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Atrek, Banu
1
Carlson, Jamie
1
Chang, Li-kuan
1
Fan, Qingji
1
Hsieh, Pei-ling
1
Hu, Tzu-li
1
Kim, Joong In
1
Kim, Jung-hwan
1
Kim, Minjeong
1
Kuo, Ying-feng
1
Kurt, Sumeyra Duman
1
Lee, Eun Jung
1
Lee, Jeoung Yul
1
Lee, Monle
1
Lennon, Sharron J.
1
Lii, Yuan-shuh
1
Lin, Hsin-hui
1
O'Cass, Aron
1
Park, Jungkun
1
Wang, Yi-shun
1
Yang, Shu-chen
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
384
Journal of business research : JBR
206
Electronic commerce research
131
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
114
International journal of electronic marketing and retailing : IJEMR
104
Journal of internet commerce
98
Information systems research : ISR
91
Management science : journal of the Institute for Operations Research and the Management Sciences
87
Journal of electronic commerce research : JECR
75
International journal of electronic commerce : IJEC
72
Journal of retailing
71
International journal of retail & distribution management
68
European journal of operational research : EJOR
66
International journal of business information systems : IJBIS
64
NBER working paper series
64
International journal of internet marketing and advertising : IJIMA
63
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
63
Electronic commerce research and applications
61
Journal of management information systems : JMIS
60
The international review of retail, distribution and consumer research
59
International journal of hospitality management
58
International journal of production economics
58
Transportation research / E : an international journal
53
International journal of retail and distribution management
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
SpringerLink / Bücher
52
International journal of e-business research : an official publication of the Information Resources Management Association
51
Working paper / National Bureau of Economic Research, Inc.
51
Asia Pacific journal of marketing and logistics
50
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
48
Cogent business & management
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
46
Electronic markets : the international journal on networked business
45
Information systems and e-business management : ISeB
44
NBER Working Paper
44
Psychology & marketing
44
Technological forecasting & social change : an international journal
44
International journal of consumer studies
42
Electronic markets : EM ; the international journal of electronic commerce and business media
41
Manufacturing & service operations management : M & SOM
39
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
2
Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention : the moderating roles of word-of-mouth and alternative attraction
Kuo, Ying-feng
;
Hu, Tzu-li
;
Yang, Shu-chen
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 168-187
Persistent link: https://www.econbiz.de/10009759421
Saved in:
3
Perceived opportunism (PO) in e-return service encounters
Hsieh, Pei-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 96-110
Persistent link: https://www.econbiz.de/10009728574
Saved in:
4
The classification and importance of E-S-Qual quality attributes : an evaluation of online shoppers
Kurt, Sumeyra Duman
;
Atrek, Banu
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 622-637
Persistent link: https://www.econbiz.de/10009692794
Saved in:
5
The joint effects of compensation frames and price levels on service recovery of online pricing error
Lii, Yuan-shuh
;
Lee, Monle
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10009500706
Saved in:
6
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
7
Consumer responses to online retailer's service recovery after a service failure : a perspective of justice theory
Lin, Hsin-hui
;
Wang, Yi-shun
;
Chang, Li-kuan
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 511-534
Persistent link: https://www.econbiz.de/10009315782
Saved in:
8
E-service attributes available on men's and women's apparel web sites
Kim, Minjeong
;
Kim, Jung-hwan
;
Lennon, Sharron J.
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10008989022
Saved in:
9
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->