Deo, Sarang; Gurvich, Itai - In: Management Science 57 (2011) 7, pp. 1300-1319
One of the most important operational challenges faced by emergency departments (EDs) in the United States is patient overcrowding. In periods of overcrowding, an ED can request the emergency medical services (EMS) agency to divert incoming ambulances to neighboring hospitals, a phenomenon known...