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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~subject:"Complaint management"
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Complaint management
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The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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