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~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~person:"Barnes, Donald C."
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Beziehungsmarketing
Consumer behaviour
Emotion
4
Konsumentenverhalten
4
Customer delight
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Customer service
2
Kundenservice
2
Adaptability
1
Bibliometrics
1
Bibliometrie
1
Brand management
1
Deservingness
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Effort
1
Empathy
1
Gratitude
1
Idiosyncratic service experience
1
Jealousy
1
Jox
1
Joy
1
Markenführung
1
Marketing theory
1
Marketingtheorie
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Personality psychology
1
Persönlichkeitspsychologie
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Positive psychology
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Psychological sense of brand community
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Psychologie
1
Psychology
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Service industry
1
Service quality
1
Surprise
1
Transcendent experience
1
Unfairness
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Barnes, Donald C.
Septianto, Felix
25
Han, Heesup
13
Mattila, Anna S.
9
Prashar, Sanjeev
8
Ahn, Jiseon
7
Ladhari, Riadh
7
Loureiro, Sandra Maria Correia
7
Phau, Ian
7
Prayag, Girish
7
Antonetti, Paolo
6
Bagozzi, Richard P.
6
Chua, Bee-Lia
6
Junaid, Muhammad
6
Kidwell, Blair
6
Miao, Li
6
Qu, Hailin
6
Sarkar, Abhigyan
6
Thaichon, Park
6
Wen, Taylor Jing
6
Woosnam, Kyle Maurice
6
Arslanagic-Kalajdzic, Maja
5
Bock, Dora E.
5
Chiew, Tung Moi
5
Folse, Judith Anne Garretson
5
Garg, Nitika
5
Hanks, Lydia
5
Hasford, Jonathan
5
Hou, Fujun
5
Hussain, Khalid
5
Kemp, Elyria
5
Kim, Jong-Hyeong
5
Morris, Jon D.
5
Ribeiro, Manuel Alector
5
Sarkar, Juhi Gahlot
5
Scott, Noel
5
Woosnam, Kyle M.
5
Aleshinloye, Kayode D.
4
Alnawas, Ibrahim
4
Amin, Muslim
4
Back, Ki-Joon
4
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Journal of service theory and practice : JSTP
2
Journal of business research : JBR
1
Journal of marketing theory and practice : JMTP
1
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ECONIS (ZBW)
4
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1
Customer delight : a review and agenda for research
Barnes, Donald C.
;
Krallman, Alexandra
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10012181615
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
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