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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Dienstleistungsqualität"
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Consumer behaviour
Dienstleistungsqualität
Emotion
34
Konsumentenverhalten
17
Beziehungsmarketing
8
Relationship marketing
8
Holiday behaviour
7
Tourism
7
Tourismus
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Urlaubsverhalten
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Work behaviour
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Service quality
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Tourism marketing
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Arbeitszufriedenheit
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Customer satisfaction
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Hotel industry
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Tourismuswirtschaft
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emotions
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Beschwerdemanagement
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Brand management
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Gastronomie
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Hospital
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Miao, Li
3
Magnini, Vincent P.
2
Aleshinloye, Kayode D.
1
Back, Ki-Joon
1
Back, Ki-joon
1
Baker, Melissa A.
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Cabello-Manrique, David
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Cai, Ruiying
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Joo, Dongoh
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Karande, Kiran
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Kelley, Timothy
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Kim, Haemi
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Kim, Insin
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Kim, Jin-young
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Kim, Kawon Kathy
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Kim, Peter Beomcheol
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King, Ceridwyn
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Lee, JungHoon
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Lee, Yong-ki
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Ma, Shihan
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McCool, Barent N.
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Nuviala, Alberto
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Nuviala, Román
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Pappous, Athanasios
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Park, In-Jo
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Puga-González, Esther
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Qu, Hailin
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Shin, Minjung
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of business research : JBR
156
Journal of retailing and consumer services
132
International journal of hospitality management
100
Psychology & marketing
53
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Tourism management : research, policies, practice
40
Journal of hospitality marketing & management
36
Journal of travel and tourism marketing
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
International journal of contemporary hospitality management
34
The journal of brand management : an international journal
33
The journal of product & brand management
33
The journal of services marketing
33
European journal of marketing : EJM
31
International journal of consumer studies
27
The service industries journal
27
Journal of marketing research : JMR
26
Marketing letters : a journal of research in marketing
26
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of consumer behaviour : an international research review
21
Tourism management perspectives : TMP
21
Journal of marketing management : MM
19
Asia Pacific journal of marketing and logistics
17
International journal of advertising : the review of marketing communications
17
Journal of business ethics : JOBE
17
Journal of service research : JSR
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
16
Journal of behavioral decision making
16
Journal of promotion management : innovations in planning and applied research
16
Cogent business & management
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of the Academy of Marketing Science
15
Services marketing quarterly
15
The journal of consumer marketing
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ECONIS (ZBW)
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1
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
2
Feeling luxe : a topic modeling × emotion detection analysis of luxury hotel experiences
Wu, Luorong
;
Yang, Wan
;
Gao, Yixing
;
Ma, Shihan
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1425-1452
Persistent link: https://www.econbiz.de/10014424449
Saved in:
3
Emotional dissonance among frontline hospitality employees : an exploratory study examining habituation theory using fMRI
Choi, Woosik Danny
;
Kelley, Timothy
;
Walden, Eric
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 174-188
Persistent link: https://www.econbiz.de/10012794079
Saved in:
4
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
5
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
6
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
7
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
8
Exploring how employee sense of brand community affects their attitudes and behavior
Xiong, Lina
;
King, Ceridwyn
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
4
,
pp. 567-596
Persistent link: https://www.econbiz.de/10012212578
Saved in:
9
Cross-cultural validation of the nostalgia scale for sport tourism (NSST) : a multilevel approach
Cho, Heetae
;
Joo, Dongoh
;
Woosnam, Kyle Maurice
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
4
,
pp. 624-643
Persistent link: https://www.econbiz.de/10012212585
Saved in:
10
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
11
Residents' emotional solidarity with tourists : explaining perceived impacts of a cultural heritage festival
Woosnam, Kyle M.
;
Aleshinloye, Kayode D.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 587-605
Persistent link: https://www.econbiz.de/10011912268
Saved in:
12
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
13
Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik
;
Miao, Li
;
Magnini, Vincent P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
Saved in:
14
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
15
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
16
Identifying optimal rapport-building behaviors in inducing patrons' emotional attachment in luxury restaurants
Hyun, Sunghyup Sean
;
Kim, Insin
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
2
,
pp. 162-198
Persistent link: https://www.econbiz.de/10010358989
Saved in:
17
Guilty pleasure or pleasurable guilt? : affective experience of impulse buying in hedonic-driven consumption
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10008909472
Saved in:
18
An experimental investigation into the use of written smell references in ecotourism advertisements
Magnini, Vincent P.
;
Karande, Kiran
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 279-293
Persistent link: https://www.econbiz.de/10008648340
Saved in:
19
Family restaurant brand personality and its impact on customer's eMotion, satisfaction, and brand loyalty
Lee, Yong-ki
;
Back, Ki-joon
;
Kim, Jin-young
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
3
,
pp. 305-328
Persistent link: https://www.econbiz.de/10003879481
Saved in:
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