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subject:"Consumer behaviour"
~person:"Miao, Li"
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Consumer behaviour
Emotion
9
Konsumentenverhalten
8
Customer satisfaction
4
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Kundenzufriedenheit
4
Service quality
4
Emotions
2
Experiences
2
Experiment
2
Gastgewerbe
2
Hospital
2
Hospitality industry
2
Krankenhaus
2
Social relations
2
Soziale Beziehungen
2
emotion regulation
2
emotional responses
2
Arbeitspsychologie
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Cognition
1
Communication
1
Communication accommodation
1
Complaint management
1
Conference
1
Conferences
1
Consumer envy
1
Consumption value
1
Corporate culture
1
Cross-cultural management
1
Cross-cultural relations
1
Customer-customer interactions (CCIs)
1
Customer–customer interactions (CCIs)
1
Emotional
1
Emotional response
1
Envy
1
Event marketing
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Miao, Li
Septianto, Felix
27
Han, Heesup
21
Bagozzi, Richard P.
19
Kemp, Elyria
12
Mattila, Anna S.
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Loureiro, Sandra Maria Correia
11
Prayag, Girish
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Hanks, Lydia
8
Jang, Soocheong
8
Kidwell, Blair
8
McGraw, A. Peter
8
Ahn, Jiseon
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Grappi, Silvia
7
Junaid, Muhammad
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Bui, M̃y
6
Chua, Bee-Lia
6
Duhachek, Adam
6
Gierl, Heribert
6
Herter, Márcia Maurer
6
Huber, Frank
6
Hussain, Khalid
6
Hyun, Sunghyup Sean
6
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei
;
Lu, Ying
;
Miao, Li
;
Cai, Liping A.
;
Wang, Chen-ya
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
Saved in:
2
Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
Saved in:
3
Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik
;
Miao, Li
;
Magnini, Vincent P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
Saved in:
4
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
8
Guilty pleasure or pleasurable guilt? : affective experience of impulse buying in hedonic-driven consumption
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10008909472
Saved in:
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