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~subject:"Call centre"
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Search: subject_exact:"Employee control"
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Call centre
Employee monitoring
201
Personalkontrolle
201
Arbeitsverhalten
42
Work behaviour
42
USA
29
United States
29
Führungsstil
23
Leadership style
23
Employee performance appraisal
21
Leistungsbeurteilung
21
Leadership
19
Personalführung
19
Data protection
18
Datenschutz
18
Organizational behaviour
18
Verhalten in Organisationen
18
Arbeitskräfte
17
Deutschland
17
Human Resource Management
17
Personalmanagement
17
Workforce
17
Leistungsmotivation
16
Work motivation
16
Arbeitsbedingungen
15
Germany
15
Working conditions
15
Führungskräfte
14
Managers
14
Theorie
14
Theory
14
Arbeitsleistung
12
Arbeitszufriedenheit
12
Job performance
12
Job satisfaction
12
Abusive supervision
10
Personality psychology
10
Persönlichkeitspsychologie
10
Compliance management
9
Compliance-Management
9
Employee retention
9
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6
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6
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1
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1
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English
6
French
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Ball, Kirstie S.
1
Barker, James R.
1
Castanheira, Filipa
1
Chambel, Maria José
1
Desai, Renu
1
Fleming, Peter
1
Flint, Douglas
1
Gillet, Isabelle
1
Greenan, Nathalie
1
Haley, Lynn M.
1
Le Gall, Rémi
1
Margulis, Stephen T.
1
McNally, Jeffrey J.
1
Nyberg, Daniel
1
Sewell, Graham
1
Sturdy, Andrew
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Human relations
2
Espaces numériques
1
Human resource management
1
New technology, work and employment
1
Problems and perspectives in management : PPM ; international research journal
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
7
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1
Les effets de la surveillance électronique : une expérimentation dans un centre d'appels
Gillet, Isabelle
;
Greenan, Nathalie
;
Le Gall, Rémi
-
2016
Persistent link: https://www.econbiz.de/10011496749
Saved in:
2
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
3
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
4
"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter
;
Sturdy, Andrew
- In:
Human relations
64
(
2011
)
2
,
pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
Saved in:
5
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
6
Understanding management control systems in call centers
Desai, Renu
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 792-810
Persistent link: https://www.econbiz.de/10008778199
Saved in:
7
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
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